FAQs

FAQs

Have you got a question for us? Just check out our frequently asked questions below. If you did not find the answer you are looking for, please feel free to contact us at team@sparklet.com.au. We're here to help!

Company Information

Q : Where is Sparklet based?

We are based in Sydney, New South Wales. If you want, you can learn more about us by visiting our about us page.

Q : Can I visit your store in person?

Sparklet is an eCommerce business only – we offer warehouse pick up only under appointments. please contact team@sparklet.com.au

Q : I need help! Can I speak to someone for assistance?

Yes, please contact us via email or live chat during business hours.

Payment Information

Q : What payment options do you offer?

You can pay securely using either Apple Pay, Google Pay or a credit card. We accept Visa, Mastercard and American Express. We offer Manual payment methods like bank deposit, Alipay, Wechat Pay, etc. You will be able to see them at checkout payment page.

Q : I was placing an order but I've been told that there's an error! Have I been billed?

Usually you won't be billed, but please contact team@sparklet.com.au if you have any concerns over billing.

 

Product Information

Q : I don't see my favourite brand on your site. Can I request a product?

We’re more than happy to take requests, please contact us at team@sparklet.com.au

 

Referrals

Q : Do you offer a referral program?

We sure do. We reward referrals with a $10 credit for both you and your friends, and better still, there is no limit to the number of referrals you can make!

Q : How do I find my Sparklet Referral coupon?

Click the "Get Reward" button at the left bottom corner, you will be able to find anything related to Sparklet Points and Sparklet Referral Program. 

Q : What is the best way to use this code?

Tell your friends, family and co-workers about Sparklet by sharing your referral code on Facebook or Twitter, etc.

Q : Are there any rules (terms and conditions) that I need to follow?

Yes, Check out the "Get Rewards" button, you will find all terms and conditions.

Coupons and Vouchers

Q : How do I redeem a coupon or a voucher ?

Simply enter your coupon in the relevant field in the checkout section and click ‘apply’, simple as that.

Q : Can I use multiple vouchers in one single order?

Unfortunately, only one coupon or voucher could be redeemed per order.