Terms and Conditions

Sparklet is a retail company specialising in the online retail of pet food, pet accessories and other related products. An overview of our trading terms and conditions is provided below.

1. Placement of Orders
Orders may be placed by the customer either by online portal, or via our Wechat customer service. In placing an order, the customer acknowledges its acceptances of these terms and conditions.

2. Order Acceptance
Sparklet may accept any orders through online portal or wechat. Accepted orders may not be cancelled or changed by the customer without the consent of Sparklet. Orders that are cancelled or changed by the customer without the consent of Sparklet will relinquish their right to return goods.

3. Order Times and Changes
Customer Service hours are from 8am to 10pm (Sydney AEST) Monday to Fridays.  Orders placed through online portal before 12pm (Sydney AEST) will be dispatched in the same day, orders placed after 12pm (Sydney AEST) will guarantee next business day dispatch. orders placed by wechat customer service will be dispatched next business day. Any orders accepted after 12.00 noon (Sydney AEST) may attract an additional day in delivery lead time.

Additions to existing orders accepted after 12.00 noon (Sydney AEST) are subject to warehouse approval, and in the event items cannot be added to an existing order, the standard lead times will apply to the new order.

4. Order Confirmation
We are happy to confirm your order by way of invoice on dispatch. Out of stocks will be noted on invoice and our Customer Service team can assist with any estimated time of arrivals or supplier out of stocks, where available.

5. Back Order Policy
Sparklet has a “No back order policy” therefore any unavailable items due to supplier out of stocks will not be charged to the customer and their request for the item will not be recorded. The customer will need to place a new order if they still require the item.

6. Price
The price to be paid for items will be the price indicated on the invoice, online portal or wechat message provided by Sparklet to their customers. Prior to the acceptance of an order Sparklet may change its published price at any time without notice. Customers are not entitled to any credit for stock on hand in the event that there has been a price reduction after invoicing.

Prices listed on the website are inclusive of Goods and Services Tax (GST). Discounts and specials offered will be shown on the invoice, and not be accepted as a claim off the remittance

7. Credit Policy
Sparklet may accept an order and allow credit for part or all of the value. All customer orders are placed on a COD (Pro-forma) basis, which requires pre-payment before products are dispatched or picked up.

Discounts may not apply and the supply of goods may be suspended if these terms are not adhered to. All goods remain the property of Sparklet until payment is made in full.

8. Credit Card Surcharge
All payments made with Visa, MasterCard or Amex will not incur any credit card surcharge fee.

Sign up for exclusive Sparklet offers and rewards.