Hi Chris,
Thank you for bringing this to our attention. We apologize for any confusion and disappointment caused. As confirmed on our online chat, it seems like the wrong item was added to your cart and checked out. Our team packed your order correctly based on what was listed. However, we understand your frustration and have agreed on a resolution of return and refund to fix this issue. If you need any assistance, please do not hesitate to let us know. We are always here to help.
Best,
[Your Name] at [Company Name]